Answered
Relief carving a dish and getting error
Trying to carve a dish shape that I imported from the clipart library.
When I try to calculate the toolpath (machine relief), I get "Toolpath calculation failed. The Tolerance maybe too small, check other parameters and data.
No matter what I set the tolerance to, I never get past this error.
Is there a way to tell what parameter it doesn't like ?
Comments
Hi Dee Wykoff,
Your post has been escalated to a Support Request by Carveco Support, and the associated ticket number is #9427. Please check your inbox for an email from support@carveco.com and respond accordingly.
Thanks for your time and consideration.
Hi, I am getting this same problem. Trying to carve seahorse from clipart library. Also issue with Z slices, getting error message that the start height must be higher than the last slice, even when set to automatic (start 0, last 1). Why would automatic have wrong settings?
Is anyone getting any answers from Carveco? This is the third time I have seen this posted (because I am having the exact same issue) and I have not seen an answer yet.
Is this how Carveco treats their customers?
Hi Lori Korzen,
Yes, they are, which is reflected in our real time CSAT score published on our company website: https://carveco.com/support/
We do not recommend that you post to existing discussions dating back to 2022. Please read the following knowledge base article which explains how to submit a Support Request correctly: How do I contact support? However, please note our availability on public holidays: What are your business hours?
Thanks for your time and consideration.
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