I've forgotten my Carveco Account login details. What can I do?

You have a Carveco Account only if:

• you purchased a Carveco software license directly from a Carveco sales agent, sales partner or machine-tool partner on or after July 27th 2022; or
• your company buyer purchased a Carveco software license on or after July 27th 2022, then an Administrator created a User account on your behalf and invited you to set a password of your own.

The email address and password registered against your Carveco Account are required to:

• access your Carveco account console; and
• activate a Carveco software license on a device.

If you've forgotten the password for your Carveco Account:

1. Log in to your Carveco Account. The Log in prompt is displayed.
2. Click Don't remember your password? The Reset your password prompt is displayed.
   
   

     Tip

   If you've remembered your password, click in the top-left of the Reset your password prompt to return to the Log in prompt.

3. Enter your registered email address. If you cannot remember your registered email address, contact your Carveco Account Administrator or contact us to request confirmation of it.
4. Click Send Email. A password reset email is sent from welcome@carveco.com to your registered email address.
5. If you don’t receive the email:
   • Check your Spam or Junk Mail folders.
   • Add welcome@carveco.com to your address book.
   • Check all email addresses that you might have used to buy your Carveco software or to log in to your Carveco Account.
6. From the password reset email, click Set your new password by clicking here. A Set your password prompt is displayed in a new browser tab.
7. In the two boxes, specify a password that you haven't already used for your Carveco Account.
8. Click the > icon to set your new password.