If you’ve received an invitation to transition to the new Carveco Account platform, and you're seeing a “link expired”, "Access Expired" or “invalid link” (or similar) message when clicking the email — don’t worry. This just means the activation link has timed out (usually after 21 days for security reasons).
The good news is: You don’t need a new invitation. You can still set up your account right now by resetting your password. This will generate a new, active link and allow you to continue with the account migration process.
How to Set Up Your Account (If Your Link Has Expired)
- Visit account.carveco.com
- Click the “Log In” button
- Then click “Don’t remember your password?” (beneath the login fields)
- Enter the email address we have on record for your account
(this will be the email address we sent the account invitation to) - Submit the password reset request
Shortly afterwards, you’ll receive an email with a new link to set your password and activate your account.
Haven’t received the email after 10–15 minutes?
Please check your Spam, Junk, or Promotions folder — sometimes the message gets filtered by your email provider.
Why Am I Seeing This Error?
As part of our move away from old store, we’re inviting customers to activate a new Carveco Account to better manage their software purchases and subscriptions.
For security reasons, these invitation links automatically expire after a set time (typically 21 days). If that link isn’t used before it expires, it will no longer work.
The “Don’t remember your password?” option creates a fresh link and achieves the same result — activating your account and letting you log in.
Still Need Help?
If you’re having any problems resetting your password or accessing your account, our team is here to help.
Submit a support request and we’ll get back to you as soon as possible.
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