Local Currency Options When Ordering or Subscribing to a Carveco Product

When purchasing or subscribing to a Carveco product, selecting the right local currency is essential to ensure you're billed correctly based on your location and preferred payment method. Carveco offers three currencies for payments: USD (US Dollar), GBP (British Pound), and EUR (Euro). Follow the steps below to make sure you choose the correct currency.

1. Selecting the Right Currency During Checkout

• Browse through the product options on our website and select the one you'd like to purchase or subscribe to.
• In the first stage of the checkout process, you'll be prompted to choose your local currency.
• Via the currency selector (see image below), choose from one of the following currencies based on your location or billing preference:
  
  
  • USD (US Dollar) for customers in the United States and other countries that use USD.
  • GBP (British Pound) for customers in the United Kingdom or countries using GBP.
  • EUR (Euro) for customers in the Eurozone or countries using EUR.
    
    

2. Changing Your Currency for Future Orders

If you wish to change the currency after your initial order or subscription, please note that currency preferences are set at the time of purchase, and changes cannot be made after the order is placed.

If you'd like to switch to a different currency, you'll need to place a new order through your Carveco Account. Here's how to do it:

• Browse through the product options on our website and select one. 
• Change currency as shown in the previous section - choosing the currency (USD, GBP, or EUR) you'd like to use for this new purchase.
• Log into your existing Carveco Account in the following checkout process step. . 
• Complete the order and finalize your payment in the selected currency.

Note: If you switch currencies, make sure to cancel your existing subscription before placing a new order, if applicable. Otherwise your old subscription will Continue alongside your new one until cancelled.  

3. Deactivating Your Old and Reactivating With Your New License

If you've placed a new order with a different currency (or any new order), it’s important to switch to your new license within your Carveco software installation. This is managed through the Software Deactivation Process - effectively removing an old licence (from your previous purchase or subscription), before attaching your new license and activating it. 

There's no need to reinstall the software, you're simply changing licenses.

To ensure there are no interruptions in your service, we'd always recommend being proactive in swapping over your license when ordered, rather than wait for the old, cancelled license to naturally expire... causing confusion when it suddenly appears to stop working several days later. 

• Deactivate your current license within the software: If you've cancelled your old subscription, open your Carveco software and deactivate the license linked to your old subscription.
• Restart your software and log in: Once the deactivation process is complete, restart your software and log in when prompted. This will enable you to see your new order’s license that you can then use to activate your software.

Tip: Carveco software doesn't automatically change to or install new licenses - this is an intentional, manual process. Being proactive by deactivating your old license within the software and activating the new one ensures your software remains fully operational without any breaks in service. And generally reduces any confusion. 

Troubleshooting Tips:

• If you're unsure which currency to select, consider the region you are in and the currency used for transactions in your area.
• Currency changes are not applied retroactively, so ensure the correct currency is selected before placing your order.
• If you encounter issues with license activation or need help managing your subscription, feel free to contact our support team via the Carveco Support Center.