If you see a “JWT Malformed” message when trying to access your Carveco account or any related service, don’t worry - it’s a common login issue that can usually be fixed in just a few steps.
🧐 What does this error mean?
This error means the system is having trouble reading the little digital "pass" (called a token) that proves who you are when you log in.
Sometimes that token gets:
- Out of date
- Damaged
- Saved incorrectly in your browser
When that happens, our system can’t verify your identity — so you may get blocked from logging in or using the service.
🛠️ How to Fix It
Here are a few quick and easy things you can do:
1. Log Out and Log Back In
- Fully log out of your Carveco account
- Close your browser window
- Reopen it and log back in
This often solves the problem instantly by giving you a new, valid token.
2. Clear Your Browser’s Cookies and Cache
Old stored data might be interfering with your login.
To clear cookies and cache:
- Go to your browser’s settings
- Find Privacy or History settings
- Select the option to Clear browsing data (include cookies and cached files)
- Restart your browser and log in again
If you're not sure how to do this, you can click here for a quick guide from Google.
3. Try a Different Browser or Device
If the issue continues:
- Try logging in from a different browser (like Chrome, Edge, Safari, or Firefox)
- Or try using another device (such as your phone or tablet)
4. Still stuck? We’re here to help
If none of the above work, it’s possible there’s a deeper issue with your account or session.
Contact our support team and we’ll help get you back in quickly.
✅ Summary
“JWT Malformed” sounds technical, but it’s just a login hiccup.
Most of the time:
- Logging out and back in, or
- Clearing your cookies
… will solve it right away.
Need help? Just reach out — we're happy to assist.
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