Answered
Maker + goes to not responding
Just purchased this software and I am unable to use it, I have not been able to create a single file yet.
Every time I try to create a new model maker + stops responding forever.
I have to open task manager and kill it each time.
I have tried to drop the resolution down to 812 x 812 still same result.
Carveco 1.10
AMD Ryzen 9 3900X 12-Core Processor
32 gigs DDR4-2132 (1066 MHz)
ROG STRIX X570-E GAMING
NVIDIA GeForce RTX 2080 Ti
ROG PG348Q 3440 x 1440 @ 100 Hz
XP-PEN21 1920 x 1080 @ 60 Hz
Microsoft Windows 10 (10.0) Professional 64-bit (Build 18362)
DirectX Version 12.0
Comments
Carveco displays the New Model dialog I have put in 24 x 24 in dimensions
run the slider to max and have set it to 812x812 both yield same results
choose inches
choose bottom left origin or center
choose ok
the dialog stays on the screen and never continues
I look in the task manager and see the process is not responding
Wow, you have one hurking computer, just a question if you don't mind, this might not have anything to do with your problem, but if it does then it'll be cool. How about you checking to see if you can update your video card, nvidia has new drivers for their gaming cards all the time and sometimes an old driver will cause problems like you wouldn't believe.
mike
I am on the cutting edge on probably all drivers on my machine especially the graphics card because this can have a big effect when i play games on this computer, While I am sure that it probably is a conflict with some software/hardware on my machine, I am watching the days tick off my subscription without being able to produce a single file. I also have a day job and can't spend every day trying to figure this out. I use corel draw graphics suite 2019 on this computer without issue and play high end games without issue. I am hoping someone can say we lock up like you describe when your running .... software. For instance, I have corsair case, keyboard and mouse so I run their software to to keep the drivers up to date on them.
Hi James.
A little for you, I use the nvidia thing to keep my drivers up to date, the odd thing is there are times when I go to their sight and check for new drivers, low and behold they have had one out for 2 months, here recently had some issues, was sort of getting disjointed, things were not working the way they have had in the past. decided to have a go on nvidias sight...... a new driver, downloaded and installed it, there has been a great improvement in the actions of my pc with the software. so If I Were You I would really check to see if my driver is out dated going by to their sight.
mike
Hi James,
We already have many customers successfully using more than one display when working in their Carveco software, including touchscreen displays, and several professional designers who make use of a Wacom tablet alongside the software without any issues.
Please confirm whether your XP-PEN 21 and ASUS ROG PG348Q displays are connected to the same computer, and therefore the same graphics card. If they aren't connected to the same computer, please confirm what graphics is part of the XP-PEN 21's specification; you previously mentioned that your computer has an NVIDIA GeForce RTX 2080 Ti graphics card, but you've not yet confirmed what display driver version you have installed.
Based on the information you've provided so far, your reported display issue could very well be a consequence of two display drivers clashing. Please ensure that the drivers for both displays are up-to-date.
I could not find an XP-PEN 21 listed on the manufacturer's website, but their collection of drivers seem to be available here: https://www.xp-pen.com/download/index
The latest driver for the ASUS ROG SWIFT PG348Q is available from here: https://www.asus.com/uk/ROG-Republic-Of-Gamers/ROG-SWIFT-PG348Q/HelpDesk_Download/
Another thing to consider is whether your chosen display resolution and refresh rate settings in Windows 10 are compatible with both the XP-PEN 21 and ASUS ROG PG348Q.
You mention that the ASUS ROG PG348Q is 3440x1440 100hz while the XP-PEN 21 is 1920x1080 60hz. Therefore, please check that the same resolution and refresh rate is in use on your Windows 10 computer and on both displays.
I had the latest nvidia driver until two days ago when i updated it again.
I was mistaken i was speaking from memory. I have the XP-PEN Artist 22e pro.
The resolution suggestion is just getting silly. If the resolution of my monitor was not correct for the monitor I would not be able to view what was on the monitor. The resolutions I am running are proper for my monitors. Both displays are being driven from the one graphics card on one computer.
Hi James,
Many thanks for confirming that you've installed the latest display driver for your NVIDIA GeForce RTX 2080 Ti graphics card, and for clarifying that you have a XP-PEN Artist Display 22E Pro rather than a XP-PEN 21.
The latest driver (Artist 10S/16/22HD/22E beta) for your XP-PEN Artist Display 22E Pro can be found on the manufacturer's website, although it is dated September 14, 2018 PM: https://www.xp-pen.com/download/file/id/515/ext/zip.html
The anomaly for us here is your XP-PEN Artist Display 22E Pro; it is not a device that we're familiar with and no customer has enquired about it before now. We will need to look at the specification for this device before making any further suggestions or recommendations.
Please confirm whether you've followed the instructions on page 5 and 6 of the following manual: https://www.xp-pen.com/download/file/id/62/ext/pdf.html
Please confirm whether the XP-PEN Artist Display 22E Pro is connected to your computer by USB or HDMI, and how the ASUS ROG PG348Q is connected to your computer too.
When Carveco hangs with both displays connected, please start Task Manager, right-click the Carveco application and select the Create dump file context menu option to create a dump file. Please retrieve the resulting Carveco.DMP file and send it to us in response to support request #1324. Due to the size of the file, you might want to use the free WeTransfer service to send it to us: https://wetransfer.com/
Please note that resolution should not be dismissed as a potential contributing factor, as sometimes downscaling or upscaling is handled on-the-fly by a device and this can cause display issues. We would not assume that your XP-PEN Artist Display 22E Pro is incapable of doing this without reviewing its specification, and we were unable to do that until now.
Thanks in advance for your time and cooperation.
Please close the ticket. I have found a work around. There are two tickets/threads I sent mail Dec 6 saying i have this work around.
The XP-PEN display connects with both HDMI and USB. The USB is used for the touchscreen and the HDMI is used to send the graphics.
Upscaling and downscaling will have no effect on the application not responding to the computer it is running on. I could be wrong but i dont think upscaling or downscaling is a thing on computers more a thing with television. Why are you referring to a display issue? The program displays fine it just stops responding to the computer.
Mail from Jan 6 detailing what I found:
I have worked out the exact cause of this.
If i open carveco on my second monitor "xp-pen21" it starts up and once I tell carveco the new model info and press ok it goes to not responding.
If I open carveco on my main monitor Asus ROG PG348Q it i can open a new model or existing model and then move that window to the xp-pen21 monitor.
The xp-pen21 is a 21" touchscreen monitor with a pen that allows better input for design hence the reason to open carveco on that monitor and use it as input.
I have found this as a valid work around.
James,
If you don't mind, I find this stuff interesting, so the question I have when using the xp-pen do use it to draw vectors?
If you do what kind of node count do you get? The reason I ask is for me the fewer nodes I have the better my finish will be, the shorter the machine time will be. so for me when I draw any vectors I like to keep my node count down as far as I can.
by the way this is the first time I ever heard of this devise, watched some videos on it (looked cool, and fun to use) but I don't color or draw for anything but making objects that I will be cutting out. another ..... How long have you used this devise, is it intuitive? easy for block heads to use? or time consuming? wow sorry I'll stop with the questions.
mike
Hi Mike, I often use a similar device for sculpting (Wacom), if you can use a pencil, you can use the pen. As far as vectors are concerned nothing beats the mouse in my opinion.
I tried to use the wacom years ago but found I didn't like it, so this xp-pen is a similar devise huh? but it's on a video screen and what you do to it it does to the file (model) with the watcom (if I remember) you had to view the monitor while usung (I think this is why I didn't like it) but doing such on the monitor might be different (????).
I agree the mouse is by far the best tool (as I have seen) for vector work and if I can be undisturbed I can get a lot done.But nothing beats finding out about new devises that might help with what I need to get done.
I watched some videos last night on this thing (though they were just coloring, haven't seen anything that covered my questions, but what I watched looked cool.
Thanks Berry.
mike
I just got the XP-Pen and was hoping for a better input method than the mouse, the jury is still out if that is better or not. My problem with the wacom I had was it was just the tablet to draw on, so your eyes are on the monitor but your hands are down on the desk which felt very disconnected. With the XP-PEN I now have a different feeling, easier to draw on the screen BUT now you have to keep jumping back to the keyboard for various inputs. Pretty early for me at this point to conclude which is better. I am already used to using the mouse. For non artistic work I think it might be a hard sell.
Mike,
The pen works mostly the same as a mouse as far as inputting vectors you don't so much draw, you more tap the beginning and end points like you do with the mouse+mouse button. If your doing paint or non vector graphics you would more draw and then even how hard you press comes into play with some graphic apps.
Very interesting,
Thanks James.
Am hopping that this all gets worked out for you, nothing worse than having toys and not being able to play with them.
But the people who run the support are usually spot on, and real good at what they do.
mike
Mike, I have a convertible tablet/laptop PC that I use for all my work (made by Fujitsu), I "draw" directly on the screen (when using the pen for sculpting). Wacom produces both types, the type you mention and the type I am talking about. I should mention that I have no experience with the XP Pen mentioned above, only the system which is built into my PC (which is Wacom based). For examples about what I am talking about see the Wacom site at
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&ved=2ahUKEwiI49-sp_jmAhVBXKwKHTawADIQjBAwBHoECF8QCg&url=https%3A%2F%2Fwww.wacom.com%2Fen-us%2Fproducts%2Fpen-displays%2Fwacom-cintiq&usg=AOvVaw2z8CKuZKo5LPSjAcc_uQ61
FYI: I use the pen mostly when I am working in Photoshop, AC/Carveco has been designed from the ground up based on using a mouse (and it meets the requirements very well) so unless you have a need for more of a drawing type of program such as PhotoShop the cost of the system so you can sculpt with it in AC/C may be a bit high.
To give you an idea of the cost parameters I paid $2900 for my tablet/laptop (it has a 13 inch screen ---- yes, its small but I was using this sort of thing with PS long before I got AC and I am very comfortable working zoomed in, the small screen does not bother me at all). I think for use only with Carvco your money could be better spent elsewhere.
Thanks Barry, still haven't seen any videos with anyone using it in a cad program, I do get the sense it would be a learning curve (don't think I would stand the learning curve right now) I saw one use it with Z-brush though, though that's just a clay program not a cad program, right now I don't think I could justify the purchase nor the learning of using it. I do like the look of using the monitor to draw on, something I never thought much of until watching it being done. This has filled my imagination real good for now. The answers to my questions have been great, even to answer some I hadn't yet thought of.
Have a good weekend.
mike
Mike, you would need a special monitor, that's where the cost comes in. Not much of a learning curve,,,,,,if you can use a pen or pencil or paint brush you can use the stylus (pen).
FYI, I think Z-Brush is a CAD program, my understanding is that CAD stands for Computer Aided Design so...........
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=13&cad=rja&uact=8&ved=2ahUKEwiE1a-gwf7mAhVKc98KHXMTAOIQFjAMegQINRAB&url=https%3A%2F%2Fen.wikipedia.org%2Fwiki%2FComputer-aided_design&usg=AOvVaw2aEsv-CB-YNxc2V7aD92wT
Barry,
You're quite correct Z-brush is indeed a cad program (had to laugh on this one) I was thinking at the time I said that it wasn't was that in my head i was thinking of drawing lines (vectors) and getting real precise (hahahahaha) this is why i ask (I think I did, unless it was in my head I asked) how drawing vectors if there were a lot of nodes. I like it that sometimes we (or I) say things at times without looking too far.
mike
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