A maintenance plan affords customers with either a perpetual Carveco Pro or Carveco Maker Plus software license access to priority support and to all software updates released for as long as their maintenance plan remains active.
When a maintenance plan expires, while you do not lose use of your software, you lose access to future software updates and to priority support.
Note
To confirm your maintenance plan renewal date, select the Help > About Carveco menu option in your Carveco Pro or Carveco Maker Plus software. This information is included in the displayed About box.
If you purchased your perpetual Carveco Pro or Carveco Maker Plus software license through:
- our Sales team, please contact them directly by email at sales@carveco.com to discuss your maintenance plan renewal.
- one of our Sales Partners or Resellers, please contact them directly to discuss your maintenance plan renewal.
Each perpetual license for Carveco Pro or Carveco Maker Plus includes a twelve-month maintenance plan as standard. Shortly before a license's maintenance plan expires (and thereafter when a new software update is released while the maintenance plan remains expired), a notification message is shown within the software reminding you to renew.
If you own more than one perpetual Carveco Pro or Carveco Maker Plus software license, you must purchase a separate twelve-month maintenance plan extension for each of your licenses.
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