Troubleshooting: Slow Performance in Carveco

If Carveco feels sluggish or unresponsive on your system, there are a number of steps you can take to help improve its performance. Even with high-end hardware, performance issues can arise due to configuration problems, outdated drivers, or other software running in the background.

1. Make sure Carveco is using your Dedicated GPU

On systems with both integrated and dedicated graphics (common in many laptops and workstations), Windows doesn’t always default to the high-performance GPU.

To check your graphics settings:

1. Open Settings → System → Display → Graphics
2. Find or manually add Carveco to the list of applications
3. Click Options
4. Choose High performance (this should indicate your dedicated GPU)
5. Click Save
6. Restart your system.

Consult your graphics card manufacturer’s documentation (e.g., NVIDIA or AMD) if you're unsure which GPU to select.

2. Make sure your Graphics Driver is not using Alternate Frame Rendering on laptops.

On systems with both integrated and dedicated nVidia graphics, the nVidia Control Centre sometimes defaults to a Global Preset like 3D App - Modelling AFR. Alternate Frame Rendering (AFR) can cause a big slow down in the rendering process in Carveco as it forces both graphics cards to be used in the rendering process regardless of which GPU you picked in (1) above.

To switch off AFR:

1. Open nVidia Control Centre
2. Click on Manage 3D Settings in the left hand list
3. Look for a Global Preset drop down box. (Some drivers do not over this, in which case you should not have AFR on and can move onto step 3)
4. Select a preset that does not have AFR in the name. (3D App - Simulation or 3D App - Visual Simulation both work well.)
5. Click Apply
6. Restart Carveco

3. Update your Graphics Drivers

Outdated drivers are a common cause of performance issues in creative software. Make sure your system is running the most up-to-date drivers for your GPU.

Recommendations:

• Use the official driver update tool from your graphics card manufacturer:
  • NVIDIA Drivers
  • AMD Drivers
• For NVIDIA users, we recommend installing the Studio Driver (optimized for creative applications), rather than the Game Ready Driver.
   

4. Check for BIOS and Chipset Driver Updates

Modern CPUs and motherboards sometimes require BIOS or chipset updates to ensure compatibility and system stability — especially when dealing with newer hardware.

What to do:

• Visit your PC or motherboard manufacturer's support website
• Look for available BIOS updates, chipset drivers, or system firmware updates
• Follow the manufacturer's instructions carefully when applying updates

Keeping your system firmware and chipset drivers current can resolve performance bottlenecks related to memory, CPU, or I/O.

5. Run a Windows Memory Diagnostic

Even new memory (RAM) can have faults that affect system performance. Windows includes a built-in memory diagnostic tool that’s easy to use.

To check your memory:

1. Press the Windows Key and type Windows Memory Diagnostic
2. Open the tool and choose Restart now and check for problems
3. Allow the scan to complete — your PC will restart automatically
    

6. Monitor other software running in the background

Carveco is designed to run efficiently, even on modest hardware. If it’s performing poorly, something else on your system might be interfering.

Try this:

1. Open Task Manager (Ctrl + Shift + Esc)
2. While using Carveco, check the Processes tab
3. Look for programs using high CPU, memory, or disk resources
   • Common culprits: antivirus tools, cloud sync apps, or active web browsers
4. If necessary, try temporarily disabling antivirus software (with caution) to test whether it's affecting performance

Reducing background resource use can significantly improve responsiveness.

 

7. Generate and Share a DirectX Diagnostic Report

If none of the above steps help, our support team may need more detailed technical information to investigate further.

To generate a DxDiag report:

1. Press the Windows Key, then type dxdiag
2. Open the DirectX Diagnostic Tool
3. Click Save All Information
4. Save the file (e.g., DxDiag.txt) to your desktop
5. Attach this file in to a support ticket

This helps our Engineering team identify potential system-level issues affecting Carveco’s performance.

Still need help?

If you're still seeing performance issues after trying these steps, submit a support request with as much detail as possible. Include:

• Your DxDiag file
• A screenshot or description of Task Manager while Carveco is running
• Any recent changes to your system (e.g. new hardware, driver updates, antivirus changes)

We’re happy to work with you to find a solution and ensure Carveco runs smoothly on your setup.